General terms and conditions
CORBIER TOURIST OFFICE
Local public establishment of an industrial or commercial nature
SIREN 518 745 245 - RCS Chambéry
Head office:Le Tripode 73300 Le Corbier
Postal address: Le Tripode - Le Corbier 73300 Villarembert
Intracommunity VAT no.: FR48518745245
Phone number: +33 (0)4 79 83 04 04
E-mail: info@le-corbier.com
Website : https://www.le-corbier.com
Host : PlanetHoster - 4416 Louis-B.-Mayer H7P 0G1 Laval, Quebec
Hereinafter referred to as "EPIC Corbier Tourisme".
Article 1 - General terms and conditions
1.1/ The purpose of these general terms and conditions of sale (GTCS) is to define the terms and conditions of use of the Pass'Partout sold by EPIC Corbier Tourisme and its Partners, whose activities include the promotion, reception, animation and operation of tourist activities on their territory, which is part of the Pays des Aiguilles d'Arves.
1.2/ The term "Pass'Partout" (hereinafter "Pass'Partout" or "Title" or "Support") refers to the material support acquired by the Customer. The Pass'Partout is a rechargeable prepaid card which enables the Customer to pay for the activities he/she wishes, benefiting from discounts ranging from 10% to 50%. The Pass'Partout is only valid in the Pays des Aiguilles d'Arves area.
1.3/ The term "Customer" refers to the individual purchasing a Pass'Partout.
1.4/ The term "Partner" refers to the Tourist Offices with which EPIC Corbier Tourisme markets the Pass'Partout.
1.5/ The purchase of a Pass'Partout implies the customer's full and unreserved knowledge and acceptance of the present terms and conditions. These General Terms and Conditions of Sale are supplemented by the General Terms and Conditions of Sale (GTCS) of EPIC Corbier Tourisme or of the Partner having sold the Pass'Partout, as well as by the internal regulations of each EPIC Corbier Tourisme or Partner establishment.
1.6/ The Pays des Aiguilles d'Arves includes the resorts of Albiez, La Toussuire, Le Corbier, Saint Colomban les Villards, Saint Jean d'Arves, Saint Jean de Maurienne and Saint Sorlin d'Arves. Saint Colomban les Villards is excluded from the Pass'Partout offer.
1.7/ The term "Establishment" refers to a structure offering tourist activities.
Article 2 - Terms and conditions
2.1/ When a Pass'Partout is purchased to pay for activities on the Pays des Aiguilles d'Arves territory, the customer will be given the corresponding voucher and proof of purchase. The Pass and proof of purchase must be kept by the customer, and may be requested when the Pass is checked, or in the event of any request from the customer (theft, loss or defect of the Pass'Partout).
2.2/ All Pass'Partout vouchers are non-transferable, whether free of charge or in exchange for payment.
Article 3 - Operation
3.1/ Customers wishing to purchase a Pass'Partout must go to one of the sales outlets listed on the www.passpartout-aiguilles-darves.com website.
3.2/ The cost of acquiring a Pass'Partout is €2. The cost of the Pass is non-refundable.
3.3/ Once the Customer is in possession of one or more Pass'Partout vouchers, they must go to www.passpartout-aiguilles-darves.com to activate their Pass'Partout and create an online account. Customers can then top up their Pass'Partout via the online payment platform on the website, or in cash, cheque or vacation voucher at one of the above-mentioned sales outlets. The maximum cash top-up amount is €150. If the Customer has several Securities but only one online account, he/she can link the different Media to his/her account by indicating the numbers of each of the Media on his/her account.
3.4/ Once all these steps have been completed, the Customer can go to the activity of their choice and pay for it using their Pass'Partout or benefit from the discount granted to Pass'Partout holders. In order to access the activity of their choice and benefit from the discount applied, the Customer must have loaded sufficient funds onto their Pass'Partout to pay for the activity in full via their Pass'Partout medium, failing which the Customer will pay the reduced rate for the activity by the means of their choice. The amount of the activity is debited each time the Pass'Partout is used.
3.5/ The Pass'Partout is only a summer and winter product, but some Pays des Aiguilles d'Arves resorts may decide not to activate it for a given season.
3.6/ The Pass'Partout does not give priority access to facilities. Some activities require a reservation, which is the responsibility of the customer. Activities may be postponed by the activity organizer depending on weather conditions. Only the organizer of the postponed activity will be responsible for requests for exchange or refund.
Article 4 - Refund procedure
4.1/Customers may request a refund of the credit charged to their Pass'Partout for 2 years. If the Customer does not request a refund in time, the credit will be blocked until the following summer season. The credit loaded on the Pass'Partout is valid from the last use (loading or consumption of acitvity), after which it will no longer be usable or refundable.
4.2/ Refund requests are made directly to the Customer's online account. The Customer must provide a copy of a valid and undamaged form of identification and a bank account number. The Customer is solely responsible for monitoring the status of his or her refund request, and will receive notification of any changes to the status of his or her request at the e-mail address he or she provided when opening his or her online account.
4.3/ Credits made to the Customer's Pass'Partout from vacation vouchers are not refundable under any circumstances.
Article 5 - Loss or theft of Pass
5.1/ In the event of loss or theft of the Pass'Partout, the Customer must immediately go to their online account in order to block their Support. Alternatively, the customer can visit one of our sales outlets or contact them by email or telephone.
5.2/ If the Support is not found by the Customer, he/she must purchase a new Support at a cost of €2, or use the qr code in his/her customer area. The Customer will then be able to attach the new Media to his online account as described above.
5.3/ If the customer succeeds in finding their media, they must contact one of our sales outlets by email or telephone to unlock their Pass'Partout. Confirmation of identity will be requested by the department in charge.
Article 6 - Compliance with safety rules and internal regulations
6.1/ All customers are required to comply with safety rules relating to activities, services and the use of equipment at EPIC Corbier Tourisme establishments and those of its partners. Safety rules are understood to mean (i) the safety provisions included in the internal regulations, (ii) the rules posted on notice boards, and (iii) the explanatory indications and precautions to be observed for each piece of equipment.
6.2/ All Customers are required to read the rules and regulations of each Establishment, which are available at the reception desk, and in particular the rules concerning the accompaniment of minors by adults.
6.3/ Corbier Tourisme and its Partners are not responsible for any breaches by the Establishments.
Article 7 - Protection of personal data
In accordance with the provisions of Law No. 78-17 of January 6, 1978 as amended, relating to data processing, files and freedoms, as well as the General Data Protection Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 applicable as of May 25, 2018, the Customer has a right to access, query, modify and delete information concerning him or her, which may be exercised at any time with EPIC Corbier Tourisme by contacting the Data Protection Officer, appointed by EPIC Corbier Tourisme, at the following email address: info@le-corbier.com or at the following postal address: Le Tripode - Le Corbier 73300 Villarembert
In application of the General Data Protection Regulation, the Customer is hereby informed that the personal data concerning him/her communicated when passing through the ticket gates or during each ticket check carried out by EPIC Corbier Tourisme staff, are recorded in EPIC Corbier Tourisme's customer file. This data is processed automatically to combat fraud and to comply with legal or regulatory provisions, in particular those relating to the archiving of contracts or legal guarantees.
The customer may, however, object to this when subscribing to a Subscription or creating a customer account, by ticking the empty box offering this possibility, or at a later date by writing to the following postal address: Le Tripode - Le Corbier73300 Villarembert, or at the following e-mail address: info@le-corbier.com.
The recipients of your personal data are the EPIC Corbier Tourisme management teams and our partners and subcontractors the Offices de Tourisme de la Toussuires (Pl. olympique, 73300 Fontcouverte-la-Toussuire - info@la-toussuire.com), de Saint Jean de Maurienne (Ancien Evêché, Pl. de la Cathédrale, 73300 Saint-Jean-de-Maurienne - info@montagnicimes.com), Saint Jean d'Arves (La Chal - 73530 Saint Jean d'Arves info@sja73.com), Saint Sorlin d'Arves (2457 route du Col de la Croix de Fer, 73530 Saint-Sorlin-d'Arves - info@saintsorlindarves.com) and Le Corbier (Le Tripode - Le Corbier 73300 Villarembert - info@le-corbier.com).
Within this framework, the Tourist Offices of La Toussuires, Saint Jean de Maurienne, Saint Jean d'Arves, Saint Sorlin d'Arves and Le Corbier are responsible for sending non-commercial communications by email in the name and on behalf of our organization (news, resort events, practical information relating to the holiday experience). In accordance with the applicable legal provisions, you have the option of objecting to receiving these messages when you first contact us, or by clicking on the unsubscribe link that appears in the footer of each message sent.
You have the right to access, rectify and object, for legitimate reasons, to the collection and processing of your personal data. You can exercise this right by sending a letter, with a copy of your ID, to: Office du tourisme du Corbier (Le Tripode - Le Corbier 73300 Villarembert - info@le-corbier.com).
Data is kept for a period of 5 years after each purchase or reservation.
The data collected by the tourist offices of La Toussuires, Saint Jean de Maurienne, Saint Jean d'Arves, Saint Sorlin d'Arves and Le Corbier is as follows:
- Identity: title, surname, first names, address, telephone number (landline and/or mobile), e-mail addresses, language of communication.
- Data relating to the transaction and the follow-up of the commercial relationship: purchase and reservation history, contract status, dates and place of stay.
Article 8 : Contract language
The language of the present contract is French. In the event of translation into foreign language(s), the French version shall prevail.
Article 9 : Jurisdiction
The present contract is subject to French law, whatever the nationality of the customer or the place of delivery of the order.
In the event of a dispute, the French courts shall have sole jurisdiction, regardless of the nationality of the Customer or the place of delivery of the order.
In accordance with the law, customers are reminded that they have the right to have recourse - after unsuccessful attempts at amicable settlement have been made in writing to the customer service department at the following address: EPIC Corbier Tourisme, Le Tripode - Le Corbier 73300 Villarembert - to a conventional mediation procedure or any other alternative dispute resolution method.
The European Commission has set up a platform for the online out-of-court settlement of disputes between consumers and professionals in the European Union, accessible at the following Internet address: https://webgate.ec.europa.eu/odr/