Frequently asked questions
To obtain an Pass'Partout in the Pays des Aiguilles de l'Arves, go to:
- Office du tourisme du Corbier
- Office du tourisme de la Toussuire
- Office du tourisme de Saint Jean de Maurienne
- Office du tourisme de Saint Jean d’Arves
- Offices du tourisme de Saint Sorlin d’Arves
You will have no operating costs and only an initial cost of €2 will be required for the purchase of a card.
Attention: Active and valid during the official opening dates of the resorts of Pays des Aiguilles de l'Arves (Toussuires, Saint Jean de Maurienne, Saint Jean d’Arves, Saint Sorlin d’Arves et Corbier). For the summer 2024 from June 29th to August 30th.
The Pass'Partout is a prepayment and discount card. You activate your passport on this site or in one of the points of sale (https://www.passpartout-aiguilles-darves.com/fr/page/points-de-vente). You can associate several cards to the same account. Please note that only the main card will be used as a reference for your transactions and can be credited. You can then use your card in 2 different ways:
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Digital wallet: ideal for managing a budget (1 "master" passport and several associated passports). You load the desired amount in euros at the resort sales points in la Toussuires, Saint Jean de Maurienne, Saint Jean d’Arves, Saint Sorlin d’Arves et le Corbier or from your account on the Internet. Your credit will be debited each time the master card or cards associated with the account are used (including hundredths). The Pass'Partout is non-nominative and cannot be used by several people.
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Discount card: On presentation of the Pass'Partout, you will receive discounts of 15% on selected activities or products at partner establishments. Payment by the methods accepted by the partner. Please note that the Pass'Partout is for the holder's name only.
Your Pass'Partout must be activated to allow you to use the pre-loaded credits and the discount card option. To activate your card, simply create your online account on the site by entering your Pass'Partout card number (12 digits), an e-mail address which becomes the unique identifier for your account, your first and last names, a mobile phone number and additional optional information.
By paying for activities with an Pass'Partout, simplify your leisure activities and benefit from discounts on a large number of activities.
This is THE good plan to make the most of a multitude of fun, sporting and cultural activities offered throughout the Pays des Aiguilles de l'Arves at a low price.
You can check the balance of your Pass'Partout from the "My account" menu on the website and any service provider can also tell you your balance after reading your card.
Do not forget to validate your agreement to receive e-mails and SMS in order to be informed of events, tips and news during your stay.
The card is valid for all resort villages of the Pays des Aiguilles de l'Arves : La Toussuires, Saint Jean de Maurienne, Saint Jean d’Arves, Saint Sorlin d’Arves et le Corbier.
All service providers and their offers are visible on this site.
You will find the list of members on the Providers menu. Use the filters to select the types of leisure activities corresponding to your criteria.
At the end of your stay and before 2 years of the current year, you can request the reimbursement of your balance by bank transfer to a euro account through the website, after having indicated your bank details and having provided a copy of an identity document (identity card, passport or driving licence)
* except credits from holiday vouchers which are non-refundable.
You must immediately put your card in opposition via your account in the "My account" menu on this site. Otherwise, you must report it as soon as possible, for example by calling EPIC Corbier Tourism (04 79 83 04 04) or visiting a tourist office, or by e-mail to support@smartfidelis.fr so that your card can be blocked. The creation of your account guarantees that, in the event of loss or theft of your card(s), the card(s) will be blocked immediately and your credit will be reimbursed or transferred to a new card(s) if necessary.
CAUTION: If you have blocked your main card with linked cards, please note that your account will be completely blocked, so your linked cards will also be blocked. You will then have to request a replacement card at a point of sale. However, you can block your linked cards without blocking your account..
We recommend that you immediately put your card in opposition then report it as soon as possible, by a simple phone call to EPIC Corbier Tourism (04 79 83 04 04) or by e-mail to support@smartfidelis.fr so that your card is put in opposition.
We will do all the research to verify your card transactions and identify the causes of any problems you report to us.
If you have at least one other card associated with your account, you can simply replace the card with a new card as needed. Failing this, you can obtain the transfer of your credits and all the rights and coupons available on your card to a new card at one of the points of sale.